Thank you for choosing ninishoeshop. We are committed to delivering your footwear safely and efficiently. To ensure a smooth experience, please review the details of our shipping procedures below.
Order Processing
Every pair of shoes undergoes a thorough quality check before leaving our facility. Most orders are processed within 1 to 3 business days. Please note that processing times may slightly increase during peak seasons or promotional events. You will receive a notification once your package has been handed over to the carrier.
Delivery Timelines
We strive to get your new shoes to your doorstep as quickly as possible. Standard delivery typically takes between 7 to 15 business days following the processing period. While we work closely with our logistics partners to meet these estimates, please understand that external factors such as local holidays or peak transit periods can occasionally cause minor delays.
Tracking Your Package
Transparency is important to us. Once your order is dispatched, a tracking number will be issued. This allows you to monitor the progress of your shipment from our warehouse to your final destination. We recommend checking your tracking updates periodically for the most accurate arrival estimates provided by the carrier.
Delivery Terms
- Accuracy of Information: Please ensure that all delivery details provided during checkout are complete and accurate. We cannot be held responsible for failed deliveries resulting from incorrect or insufficient address information.
- Receipt of Goods: It is the customer’s responsibility to be available to receive the package. If a package is returned to us due to multiple failed delivery attempts or refusal, additional shipping fees may apply for reshipment.
- Split Shipments: For orders containing multiple items, products may occasionally be dispatched in separate packages to ensure faster delivery or to maintain the structural integrity of the footwear during transit.
Damaged or Missing Items
We take great care in packaging our footwear to prevent damage. However, if your order arrives in an unsatisfactory condition, please contact our support team immediately. For missing packages marked as “delivered” by the carrier, we advise checking with neighbors or your local postal office before initiating a claim.
Policy Updates
To maintain the highest level of service, ninishoeshop reserves the right to update this shipping policy at any time. Changes will be effective immediately upon being posted on our platform. We encourage customers to review this page periodically to stay informed about our current logistics practices.
Contact Us
If you have any questions about your order, products, or our services, please contact our customer service.
Monday to Friday: 10:00 AM to 6:00 PM
Tel: +86 15236268336
Email: service@ninishoeshop.us
Address: Group 7, Zhenxing Street, Shanhua Village, Shanhua Town, Yanshi District, Luoyang City, Henan Province